Frequently Asked Questions
Since new legislation came into effect on January 1, 2012, our White Card is now accepted in ALL states.
Our Average Trainee Takes Just 2 Hrs, 35 mins to Complete This Course!
Get your White Card Online Any Time - 24/7, only $67
The following White Card Online page provides you with information on:
- Which White Cards do you issue?
- What do I have to do to apply for a White Card?
- Is the card I will receive valid in my state?
- Which qualifications will the White Card Online Course give me a credit towards?
- Does this replace the Blue, Red and Green Cards?
- I have lost my Blue Card, do I have to do the course again, or can I just order a replacement card?
- How long does it take to do the course?
- Once I finish the course how long does it take to receive my White Card?
- Can I come in and do the course at the WhiteCardOnline.com.au national Head Office?
- It’s URGENT! I need it by tomorrow!
- I have lost my White Card
- I live outside Australia. Can I do this course before I arrive?
- How much is the course?
- How can I pay?
- Can I purchase more then 1 course for my staff?
- Are you a Registered Training Organisation?
- Who is “authorised” to “certify” my Identification?
- Who is the observer?
- I have paid, however I can’t get into the course, it keeps asking me to pay?
- Does this course have GST?
- The element will not load?
- Can I use an internet cafe?
- Are there any other computer requirements?
- What type of computer is required? Does it work with Mac’s?
- What type of internet connection is required?
- What web browsers are supported?
- Where can I download the browser plugins?
- Is there an age limit for completing the course
We issue WA White Cards to anyone who lives in WA or is moving there for work and QLD white cards in all other states and territories.
The following is quoted from the Government of Western Australia Worksafe website:
"Across all states and territories, including here in WA, both types of cards (ie. the new White Card, and the old Blue Card) are accepted by the regulatory authority as evidence that induction training has been completed." (Italicized words in brackets inserted by WhiteCard Australia) View website.
All White Cards are nationally recognised and once you have a card from any state or territory in Australia then it should be recognised in all other states and territories of Australia.
There are currently a large number of qualifications that include CPCCOHS1001A - Work safely in the construction industry from the Construction, Plumbing and Services Training Package. Click here to find out more about the qualifications.
Please refer to the checklist page here
Red Cards are valid except for in TAS and the ACT
Green Cards are no longer valid apart from the SA Green Card in SA.
Blue Cards are currently still valid and do not yet have an expiry date. However if you have lost your blue card you will need to do a white card course as blue cards are no longer issued.
(The Worksafe WA website states: "WorkSafe is changing the design of construction induction cards from 'blue' to 'white' as a result of harmonisation of training across all states and territories." View website. If you have an existing WA Blue Card, you are still able to access worksites with this, but note that some larger blue chip construction companies are requiring that all employees and contractors hold the new national White Card. As per Western Australian Legislation, the WA Blue Card is no longer issued; the White Card course replaces this and is mutually recognised in all states and territories.) (The QLD gov site states "Queensland construction induction cards (including the former 'Blue' cards) are also accepted throughout Australia." view site)
Even though you are a legal holder of a Blue Card, we can no longer issue the previous Blue Card. You may want to contact the RTO who issued you your original Blue Card, however we suggest and recommend that you complete our white card course and upgrade to a national White Card, for the reasons mentioned in the questions above.
The course covers the required nominal (face-to-face) six hours of content as required by legislation. However, due to the efficiencies of online learning we find most people take approximately 2 - 4 hours to complete the course. It is available online 24 hours a day, and if you stop the course you can log back in when suits you and it will remember where you were up to.
When you complete the course you need to send us 3 documents, which are listed on our checklist page. You can email or post the documents to us. Once we receive the documents your card will be posted out via surface mail within 3-5 working days. (also see below).
Unfortunately no. We are an online provider only and we do not supply in-house training
Once you have successfully completed the course you will have access to your statement of Attainment immediately. You can print this out at home, library, your employers office. In Victoria, QLD and the NT an employer must accept the statement of attainment/certificate as evidence that you have completed the course. However everywhere else, it is up to your employer’s discretion if this is sufficient evidence that you have completed the course, pending the arrival of your card. Your employer is welcome to phone us directly to verify that you have completed the course. For those outside of QLD, NT and VIC once the card has been processed we can supply the White Card number. If you would like a scanned copy please ring us to organise this as we can not do this once the card has been posted (07 3118 6125).
To organise a replacement White Card, you will need to contact the company that you did your course through. If you did your course through Urban E-Learning, please contact our Support Centre on 1300 362 226 to arrange for a Lost Card Statutory Declaration to be sent to you.
Yes, you can do the course online in any country.
$67 including postage of the card.
You can pay online via credit or visa debit card or over the phone (American Express is not accepted). You can also pay by money order or electronic transfer, however you will have to wait for the money to be cleared into our account before will be able to access the course which could take 2-5 days. Please phone us to organise these methods of payment (We also accept no responsibility for money orders lost in the post).
Yes! We have corporate rates for bulk purchases. Please click on "Corporate Purchases".
Yes we are a registered training organisation with the QLD government and have a license agreement with the WA government and so can deliver the course in every state and territory of Australia. Visit the TGA website for our credentials.
In Queensland the “Authorised Person” must be either a Justice of the Peace, Commissioner for Declarations, or Legal Practitioner. However, in all other States and Territories please refer to the link below for a list of “Authorised Person(s)”:
The observer can be a friend or a family member, anyone that knows that it was you that completed the course.
Have you received a copy of your receipt by email? Please have a look half way down where it says “status”. Does it say approved? Or does it say "Declined". If it says declined then we have not received any payment and you will need to go through the payment screens again. If you have any further problems please ring us.
You might have pop up blockers activated on your computer. You will need to disable the pop up blockers.
Internet cafe's are not recommended as the internet connection can be slow which may result in course progress not being saved.
Speakers or headphones are required as the presentation uses audio as well as text.
Windows is the recommended operating system. Although it will work on a Mac and Linux, Mac has issues with Flash not being able to render properly.
Broadband/cable internet is required. 3G wireless, including the ones having USB wireless modems, are not recommended. Dial-up is not suitable, sorry.
The following plugins and software are free.
Adobe Flash plugin – required to display the course.
Adobe Acrobat Reader – used to view/print your certificate.
You must be 14 years or older to complete the course
Please contact us via phone, email or live chat and we will be happy to provide you with the answer.