Skip to content

Frequently Asked Questions

To find out where you can do Online White Card courses, click here

Yes, if you have successfully completed a previous course (such as CPCCOHS1001A Work safely in the construction industry) and received your white card, that card is still valid. Under the current legislation, white cards do not expire but it is recommended that you refresh your knowledge by completing a new course if you have been absent from the construction industry for more than 2 years.

Unfortunately, not for the new unit, in accordance with the unit of competency, CPCWHS1001 Prepare to work safely in the construction industry, assessment of performance evidence must be done by direct observation of the learner by an assessor, either by an assessor observing the learner physically and/or by an assessor observing the learner via audio and visual media in real time.

For the new CPCWHS1001 unit, you must complete the verbal assessment via live video link in accordance with the unit of competency; therefore, you must have access to a video-enabled device (such as a smartphone, tablet or webcam). You will be required to book a slot using our online booking system and then complete the assessment using Zoom at your allotted time.

The CPCWHS1001 unit of competency also explicitly states that the person completing the course must demonstrate correctly fitting to themselves the following PPE; Eye protection, hearing protection, hard hat, high visibility retroreflective vest.

During course registration, you will be given the option to purchase a PPE Pack that contains these items for an additional fee of $42.90 (including standard delivery). You may supply your own PPE; however, it must be actual PPE e.g. no caps, regular spectacles, non-reflective jackets etc. You must have access to all of the PPE items prior to attempting your video assessment.

You will also need a reliable internet connection and a device with working webcam in order to complete the assessment online. You will be required to be connected to an assessor for approximately 20 minutes and must be able to access your screen during the assessment as you will need to answer questions based on images and scenarios provided by the assessor.

All students will also be required to complete a student declaration, for new CPCWHS1001 white cards, an observer is not required and it can be signed either electronically or printed, signed manually and scanned.

Unfortunately not, online white card training is no longer online, (except to residents of WA), so you will not be able to complete the course from outside Australia before you arrive.

The video verbal assessment is required for the new CPCWHS1001 white card.

You must complete the verbal assessment via live video link in accordance with the unit of competency; you will be required to book a slot using our online booking system and then complete the assessment using Zoom at your allotted time.

You must complete the verbal assessment via live video link in accordance with the unit of competency; you will be required to book a slot using our online booking system and then complete the assessment using Zoom at your allotted time.

No, we currently do not offer Face-to-Face training sessions for Brisbane residents.

Unfortunately not, we do not offer Face-to-Face training sessions at our Brisbane offices.

Yes, in most cases you will be able to complete the assessment in a browser window using Zoom without the need to download or install anything.

Please contact our support and assessment team if you experience any difficulties when booking or joining your video assessment.

The language, literacy, numeracy and employment skills that are essential to successfully complete all elements of this course (as outlined in the unit of competency) are:
  • Numeracy skills to locate and recognise numbers commonly used in safety signs.
  • Oral communication skills to ask questions to clarify instructions and listen to instructions to identify key safety information and tell another person about a construction problem or hazard.
  • Reading skills to follow simple pictorial safety instructions and follow simple safety instructions that are written in English.
  • Writing skills to complete a basic form, and
  • Problem-solving skills to select risk control measures.
You will be required to write basic information in English and answer detailed questions either via video link on a series of construction-related topics such as hazard and risk controls, safety documentation and the roles of safety personnel; therefore, you must have a sound understanding of the English language and be able to communicate in English without assistance from another person (including a translator).

You can attempt the knowledge assessments multiple times; however, you must answer all questions correctly in a single attempt in order to pass.

The video verbal assessment element of the new CPCWHS1001 white card has a time limit of 30 minutes, if you are unable to successfully complete the assessment in this timeframe, the assessment will be stopped and counted as an attempt. You will be allowed 2 attempts to complete the assessment, if you are unable to successfully complete the verbal assessment within 2 attempts, you will be required to re-sit the course content.

You may also be required to provide evidence of having improved your proficiency with the English language. Evidence is deemed to be in the form of either a copy of your results, Statement of Attainment, Certificate of Completion, a record of attendance or a statement letter from a qualified ESL tutor (must have a business header). The evidence must be in the form of original or a certified copy stating ‘this is a true and correct copy of the original’ and signed by a Justice of the Peace.

At this time, we are unable to accept PPE returns in exchange for a refund.

If the PPE is damaged or faulty on delivery (evidence of damage or fault may be required), please contact us here to arrange for a replacement.

If you have opted for standard delivery, your PPE Pack should arrive within 3-5 business days (depending on your location), there is no tracking on standard shipping.

If you have opted for express delivery, your PPE Pack should arrive within 1-3 business days (depending on your location) and you will be able to track the progress of your delivery via the Australia Post website.

If Australia Post is unable to deliver your pack (as it contains a hard hat which will not fit through a standard letterbox), they may take it to your nearest Post Office for collection.

The online course covers the required nominal (face-to-face) six hours of content. However, due to the efficiencies of online learning, we find most people take approximately 2-4 hours to complete the course content and approximately 1-2 hours to complete the assessments (knowledge, written and video verbal assessment for new CPCWHS1001 white card).

The online course content and knowledge assessments are available online 24 hours a day, and you can start and stop the course as many times as you like. Your completed work will be saved and ready for you when you start again. The assessment centre (for completion of your video verbal assessment) is available between 8 am and 4.45pm Monday to Friday AEST.

Timings for remote training will vary depending on class size and individual student needs.

In 2009 the unit of competency “CPCCOHS1001A Work safely in the construction industry” was released. This unit replaced state based construction industry general safety induction training.

In 2016, CPCCOHS1001A was replaced with CPCCWHS1001 Prepare to work safely in the construction industry.

And, in 2022, CPCCWHS1001 was replaced with CPCWHS1001 Prepare to work safely in the construction industry, this is the current unit that must be completed to obtain a new white card.

If you have a Blue, Red or Green card we recommend you check with your state regulatory body, such as Worksafe QLD or SafeWork NSW, to see if your card is still valid.

The cost will depend on what extras you choose to include.

The new CPCWHS1001 white card is $43.90. This cost does not include a PPE Pack which is available for an additional $42.90 (Inc. GST); if you would like express post for your PPE Pack, this can also be purchased for an additional $10.00 (Inc. GST).

For an extra $12.00 (Inc. GST) you can upgrade to Priority Service on either WA or QLD cards.

Once your course, assessments and documentation are finalised, your card will be posted out via surface mail within 3-5 working days if you have not selected priority service (see below for information on our priority service option).

For only $12 (Incl GST) you get:

  • Priority Card Processing – We Process Your Card in 1-2 business days (Usually only 1 business day)
  • Express Post Envelope – Next Day Delivery in Express Post Envelope (Australian Residents Only and subject to Australia Post Conditions)

Please note, priority service relates to the processing and delivery for your card only and does not include express delivery of your PPE Pack. Express PPE shipping is available as an extra option at the time of purchase for an additional fee of $10.

If you have any of the following approved forms of photo ID, you do not need to have them certified as the originals will be cited during your video verbal assessment by our trained assessors; approved photo ID includes:

  • A current and valid driver’s licence issued by an Australian state or territory; or
  • An 18 plus card; or
  • A current and valid passport; or
  • A student/school identity card

If you do not have access to one of these acceptable forms of photo ID, you must submit three (3) ID documents to confirm your identity, at least one (1) of which shall bear the current address of the participant, as contributing to proof of ID. As these are not forms of photo ID, each copy will need to be certified by an appropriate person (click here for further information). These can include but not limited to:

  • Medicare card
  • Birth certificate
  • Credit card statement
  • Land title record
  • Rates notice
  • Utility account or
  • Landline phone account

If you are completing the new white card (CPCWHS1001) and you do not have a photo ID, your ID documents must be certified.

Each copy will need to be certified by a Justice of the Peace (JP), Commissioner for Declarations or legal practitioner as being true and correct copies of the original after having sighted such original.

To find a Justice of the Peace (JP) near you please see here.

For the new white card (CPCWHS1001), you must upload your ID and have it finalised by our support team before you can attempt your video verbal assessment. The reason for this is that our assessors will use your ID to confirm your identity during the assessment.

For WA residents we issue a WorkSafe WA White Card. for all online white card training.

For TAS residents, we issue a Statement of Attainment which you have to take to a service centre to obtain the TAS WorkSafe White Card.  See more info here

All White Cards are Nationally recognised and once you have a card from any State or Territory in Australia then it should be recognised in all other States and Territories of Australia. If you are completing the white card for a licence or permit please check with your relevant state regulatory body to ensure that the White Card that will be issued to you will be accepted.

Once you have successfully completed the course, including your assessments and feedback, you will have access to your Statement of Attainment immediately. You can print this out at home, library or your employer’s office. In Victoria, QLD and the NT an employer must accept the statement of attainment/certificate as evidence that you have completed the course.

However, everywhere else, it is up to your employer’s discretion if this is sufficient evidence that you have completed the course, pending the arrival of your card. Your employer is welcome to contact us us directly to verify that you have completed the course. For those outside of QLD, NT and VIC once the card has been processed we can supply the White Card number.

If you would like a scanned copy please contact us on live chat to organise this as we cannot do this once the card has been posted.

You can pay online via credit or visa debit card. Or over the phone. (American Express is not accepted).

You can also pay by money order or electronic transfer. However, you will have to wait for the money to be cleared into our account before will be able to access the course which could take 2-5 days.

Please phone us to organise these methods of payment. (We also accept no responsibility for money orders lost in the post).

Yes, we are a Registered Training Organisation (RTO) and our National Provider number is 31973. Visit the TGA website to view our registration details.

Have you received a copy of your receipt by email? Please have a look half way down where it says “status”. Does it say approved? Or does it say “Declined”? If it says declined then we have not received any payment and you will need to go through the payment screens again. If you have any further problems please contact us.

You might have pop up blockers activated on your computer. You will need to disable the pop-up blockers.

Internet Cafe’s are not recommended, as it will be slow and you may lose connection and may have to repeat parts of the course.

Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio. You will also need a webcam to complete the video verbal assessment for the new CPCWHS1001 white card.

Broadband/Cable Internet is required. 3G Wireless, including the ones having USB Wireless Modems, are NOT recommended. Dial-Up is not suitable, sorry.

The supported browsers for this course include Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.

Your computer/browser probably already meets all of these requirements. But if you are having any difficulties please contact our support team.

The following plugins and software are free.

  • Mozilla Firefox and Google Chrome – our preferred internet browsers.
  • Adobe Flash plugin – required to display the course.
  • Adobe Acrobat Reader DC – used to view/print your certificate.

For more info check your settings here

You must be 14 years or older to complete the course

Please contact us and we will be happy to provide you with the answer.

Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.

If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit